# Corrections Policy Published material here will sometimes be wrong. What matters is what happens next. Corrections are made on the page itself, visibly, and are not quietly edited away. ## How to report an error Use the [contact page](/contact/) and choose the correction topic. The report that gets resolved fastest contains three things: - **Where.** The page address, and the passage quoted or described well enough to locate. - **What.** What the text says, and what it should say instead. - **Why,** if you have it. A rule number, a document, a link. Helpful, not required — a specific objection with no citation still gets checked against the primary source. Reports are read by the person who writes the material, not by a support queue. There is no account to create and no form length to defeat. ## What happens after - **Acknowledged.** Corrections are answered first in this inbox, usually within a few business days. - **Checked against the source.** Not against the article, and not against whatever other sites say. Against the rule, the document, or the data the claim rests on. - **Fixed, or explained.** If the claim was wrong it is corrected. If it was right, the reply says why and names the source — which is itself often a sign the article was unclear, in which case the wording gets fixed too. ## How a correction appears on the page By severity, because treating every change the same way makes the serious ones invisible. - **A substantive error** — a wrong figure, a misstated rule, a recommendation that followed from either — is corrected in the text, and a dated correction note is added to the page saying what the text previously said. The old claim is quoted in the note. Removing the evidence of a mistake is not a correction. - **A clarification** — the facts held, the wording misled — is rewritten and dated in the page's revision note. - **A typographical or formatting fix** is made without a note, because a change log full of typos hides the changes that matter. - **Superseded material** — a rule amended, a price changed, a product discontinued — is updated, dated, and where the previous position matters for understanding, it stays visible as the previous position. ## What is not a correction Disagreement is not error. A request to remove an accurate statement because it is commercially inconvenient for the requester will be declined, and so will a request to add a link, a mention or a favorable comparison. Those arrive regularly; they are not corrections and are not treated as any. Equally, a competitor pointing out a genuine mistake gets the same treatment as anyone else. The source of a correct report does not change whether it is correct. ## Corrections the studio finds itself Material that depends on advertising rules, search-engine behavior or pricing is reviewed periodically. An error found in-house is corrected the same way as one reported by a reader, with the same note on the page. A correction policy that only applies to errors someone else caught is a complaints process, not a policy. _Last reviewed October 8, 2026._